As a habit, I challenge myself to turn what I learn into three things I can apply.

As a habit, I challenge myself to turn what I learn into three things I can apply. There’s always more I can do, but I start with three. Here they are:

1. Help everybody get A’s. I’ll start by diagnose the development levels on my team. Does somebody on the team need more encouragement or more instruction than they’re getting right now?
2. Figure out how my resume will be different next year. I used to do this exercise regularly, but it’s been a while. Flashing forward is a great way to help me choose certain paths over others.
3. Decide, discover, and deliver the right customer experience. Very practically put, stop asking yes, no questions and start asking, what’s one thing we could have done differently to make your experience better?